Service
Level Agreement
THIS SERVICE LEVEL AGREEMENT APPLIES ONLY TO
THE HOSTING PACKAGE.
Uptime guarantee
We aim at 100% uptime for your website in everything
that we do (our current service uptime is 99.9%
over 12 months). We make sure that our Premier Host
customers are fully compensated in the unlikely
event that you should experience downtime whilst
using our service. Our uptime guarantee is designed
as a sliding scale in order to compensate you according
to the level of outage. If the Premier Host service
is unavailable due to a non planned total outage
for more than 0.3% (2hrs 10mins) of any given month
we will fully refund the "per hour" value
of the service for all hours over and above the
2hrs 10mins (0.3%) specified up to 1.40% (10hrs).
In the unlikely event that the service is down for
more than 1.40% (10hrs) but less than 3.3% (24hrs)
in one month we will refund 50% of the service fee
for that month. In the very unlikely event that
the service is down for more than 3.3% (24hrs) we
will refund 100% of the service fee for that month
(i.e. 1/12th of the annual fee paid). Further information
relating to this guarantee can be found in the Terms
section on this website.
There are no hidden charges
The price you see is the price you pay. With GBSBwebdesign.com
there are no hidden charges.
There are no release fees
We will not charge you to move your domain(s)
away from our service should you require to do
so. You are not "stuck" in a contract
with us and can leave with your domain name at
any time.
Ownership
You are the registered legal owner of the domains
you buy - not us. This means that you have ultimate
control over your domain names and the domain
names are yours to use as you wish.
Bandwidth
The bandwidth (data transfer) available free on
your Premier Host account each month is 2,000mb.
Very few users ever exceed this free allowance
however if you need to you can purchase additional
bandwidth in prepay blocks starting at just £2.50
per 1,000mb.
No advertising
We will never put adverts or pop-up windows on
your websites. Some competitors, such as EasySpace,
place unsightly advertisements for their company
all over your website.
Privacy Policy - Click
here for full privacy Policy
We will not pass or sell your private information
to anyone else and it is stored securely.
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